How can we help?
Answers to common questions about Amalook. Can't find yours? Write to us and we'll get back to you, usually within two business days.
How do I delete my Amalook account and data?
Open Amalook, go to Settings and tap “Delete account” (step-by-step guide: pleyada.tech/delete-account). This permanently deletes your account, wardrobe photos, outfits and all related data. If you can't access the app, email support@pleyada.tech from the address you signed up with and we will delete your account within 30 days.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Amalook → Cancel Subscription. Deleting the app or your account does not cancel a subscription automatically.
How do I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.
How do I restore my purchases on a new device?
Sign in to Amalook with the same email address, then open Settings and tap “Restore purchases”. Make sure you are signed in with the same Apple Account you used to subscribe.
Why does Amalook ask for my location?
Amalook uses your approximate location only to get the local weather forecast for outfit suggestions. Location access is optional: you can turn it off in iOS Settings and still use the app.
Who can see my wardrobe photos and selfies?
Only you. Your photos are stored privately in your account and are processed only to provide Amalook features such as recognising clothing items and analysing outfits. We never sell your data. See our Privacy Policy for details.
Can I get a copy of my data?
Yes. Email privacy@pleyada.tech from the address you signed up with and we will send you a copy of your personal data within 30 days.
When you write to us
Please include your device model, iOS version and the email you use in Amalook. Never send your password: we will never ask for it.